10 Best Customer Service Tools - Social Media Marketing | Digital Marketing Blog in India
Perfect customer service happens to be of paramount significance for potential consumers. Try to get into the skin of your consumers, and you will get a pristine clear idea about the importance of this aspect. According to reliable market statistics, 60% of potential customers are ready to pay more for an unsurpassed consumer experience. Apart from that, satisfied customers will also prove to be the best resources for word-of-mouth publicity. If you are one of those passionate entrepreneurs wishing to retain your client pool, then an unparalleled customer experience will be all that you need to ensure for them. Take a look at the article, as it offers a brief account on the top 10 best customer service tools.
Strike engaging conversations with getsatisfication.com
There is nothing better than striking effective conversations with your potential clients. Giving them a place to vent their emotions will inevitably be a responsible act as an entrepreneur. And what better than engaging online communities can help you that. By helping businesses develop online customer service communities, getsatisfication.com emerges as one of the best customer service tools.
With this software tool, enterprises will have a profound insight into their customer demands, thus fostering an environment of collective growth.
UserVoice’s engagement features
From offering an online ticket system to featuring feedback and requests, UserVoice’s engagement software tools helps customers create, discuss and elect innovative ideas. Additionally, this particular software also features support systems helping you provide answers to customer queries with minimal effort.
Ensure swift response with Zendesk
Catering to customer demands or issues is not enough. There is a need for ensuring that these responses reach customers within the shortest time span. And this is where Zendesk proves to be the most revered option. With strong web-based customer service solutions, Zendesk organizes, engages and prioritizes customer requests, thus delivering accurate responses to customers.
Improve customer service with Assistly
By utilizing the power of social network and media, Assistly helps enterprises improve and deliver unique customer service. With this particular customer service tools, you will experience a real-time management of your customer interactions via Facebook, email, Twitter, as well as phone.
Robust customer supports with Freshdesk
Freshdesk, also online help-desk software, offers complete flexibility while offering robust customer support. Now you can offer great customer support via Facebook, emails, Twitter and phone calls.
Enhance team performance with Zoho Support
Another unique customer service solution is Zoho Support. With the help of this online help desk software, website owners will have the golden opportunity of managing, prioritizing, and closing customer support requests. You can utilize this software to analyze, support and improve your customer service team performance.
Listen to customers with Kayako Fusion
By offering an effective help-desk support, Kayako Fusion emerges as one of the most popular customer service solutions. With Kayako, companies will get the chance to cater to customer requests through remote desktop support, live chat, tickets, emails, and VoIP.
Facilitate team workflow with Conversocial
Get the perfect amalgamation of functionality and scalability with Conversocial. With this online support software, companies will have the opportunity of improving their customer service alongside enhancing team workflow.
Integrate customer queries with osTicket
osTicket happens to be an open-source customer support ticket system. As free customer service software, osTicket ensures the seamless integration of customer inquiries created via phone, email, and online forms for a multi-user interface.
Now you have complete liberty for managing, archiving and organizing customer support responses and requests in a single destination.
At times, proactive customer service efforts and approaches prove to be highly beneficial. With LiveChat, you will have the chance to strike conversations with your website visitors. The software features a ‘Chat Now’ box which serves as the communication medium between potential consumers and service representatives.
Final thoughts
With the availability of such amazing tools, prospective business establishments will have the perfect opportunity of pleasing and pacifying their target audience. Your choice of these customer service websites will entirely depend on your specific requirements.
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